Return &
Refund Policy

// Overview

All Moodiefy products are custom print-on-demand items made exclusively for you upon order. We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. We stand behind our quality — if there is a genuine issue, we will make it right.

// What Qualifies for a Resolution

• — Wrong item delivered
• — Damaged or defective product received
• — Significant print quality issue (faded, misaligned, or incomplete print)
• — Incomplete order (missing items)

// What Does Not Qualify

• — Change of mind
• — Wrong size ordered by the customer
• — Minor colour variation between screen and print (industry standard)
• — Delivery delays (raise an Order Query instead)

// Resolution Window

Claims must be raised within 72 hours of delivery of your order. Claims raised after this window will not be accepted.

// How to Raise a Claim

• 1 — Go to moodiefy.com/order-query
• 2 — Select your order and choose the relevant issue type
• 3 — Email clear photos of the defect or wrong item along with an unboxing video to support@moodiefy.com with your order number — this is mandatory for all claims
• 4 — Submit your query

Our team will review and respond within 24 hours. If approved, the claim is forwarded to our fulfillment partner Qikink for processing.

// Resolution Options

• — Reprint & Reship — a replacement is produced and dispatched at no cost
• — Refund — processed to your original payment method within 5–7 business days of approval

// Cancellations

All orders are sent immediately to production upon placement. Orders cannot be cancelled once placed. Please review your order carefully before confirming.